Provide superior service to your customers while running a profitable service and installation department
Course Curriculum
AutoBiller Plus Service Tracking & Scheduling Module
Available in
days
days
after you enroll
Service Operations
Available in
days
days
after you enroll
Maintenance & Set-Up
Available in
days
days
after you enroll
- Service Maintenance Introduction (0:46)
- Maintenance Service Contracts (3:05)
- Service Contracts PDF
- Maintenance Technician Groups (3:49)
- Technician Group
- Service Group Maintenance
- Maintenance Service Types (6:12)
- Service Types Maintenance
- Maintenance Technician Skills (2:36)
- Technician Skills
- Work Order Resolution Code (4:17)
- Service Calls by Resolution
- User Options Service (10:58)
Subscriber Service Data Entry
Available in
days
days
after you enroll
Service Ticket Entry
Available in
days
days
after you enroll
Recurring Service
Available in
days
days
after you enroll
Service Scheduling
Available in
days
days
after you enroll
- Service Scheduling
- Service Schedule Navigation (5:10)
- Pending Work Order Grid On Schedule (7:53)
- Click and Drag Service Scheduling (1:47)
- Double Click on Calendar to Schedule Appointments (0:52)
- Scheduling from a Service Ticket (1:14)
- Edit a Work Order From the Calendar (0:44)
- Using Color coding Status on the Schedule (0:55)
- Using the Service Schedule Button
Tech Pro
Available in
days
days
after you enroll
Closing & Billing Service Tickets
Available in
days
days
after you enroll
Service Reports
Available in
days
days
after you enroll
- Printing Service Tickets (Work Orders) (3:57)
- Excessive Services Report (1:43)
- Eligible for Service Contract (1:13)
- No Service Since (1:44)
- Service Request by Resolution Code (3:50)
- Services Performed (1:35)
- Subscriber Service Labels (0:38)
- Technician Activity Report New Grid (5:07)
- Technician Schedule Summary Print (1:12)
- Time Sheet Information (1:52)
- Open Service Request (0:59)
- Work Orders Not Invoiced (1:04)
- Work Order Detail Report (0:50)
- Work Order Profit Report (6:29)
- Service Reports
- Service Department Widget (0:51)
- Understanding Grid Reports in Millennium (8:01)
Wrap Up
Available in
days
days
after you enroll